Published by ChinaMNC · Balinzuo

Chifeng Opens Complaint Channels for Consumer Goods Trade-In Program

Chifeng City has published complaint and reporting channels for its consumer goods trade-in program, covering subsidies for autos, appliances, 3C products, and more. Foreign founders operating in China should note the scope and procedures.

Chifeng Publishes Complaint Channels for Consumer Goods Trade-In Program

On April 24, 2025, the Chifeng Municipal Development and Reform Commission released a public notice detailing complaint and reporting channels for the city’s consumer goods trade-in initiative. The program offers subsidies for replacing old consumer goods with new ones, and the notice aims to ensure compliance and protect fiscal funds. For foreign founders registering or operating a company in China, understanding these channels can help navigate subsidy processes and address any irregularities.

Purpose of the Complaint Channels

The trade-in program is designed to benefit consumers directly, and the government is increasing oversight to prevent violations. The complaint channels allow individuals and businesses to report issues related to subsidy applications, reviews, and disbursements, as well as any actions that disrupt market order.

Scope of Accepted Complaints

The complaints are categorized by administrative area, each with specific contact details. Below is a summary of the scope and channels:

Commerce Sector

• Scope: Issues in subsidy application, review, and disbursement for trade-ins of automobiles, home appliances, home decoration and kitchen/bath products, 3C digital products, and electric bicycles, as well as any market-disturbing activities.
• Phone: 0476-8820115
• Email: [email protected]
• Visit: Room C620, Party and Government Comprehensive Building, Chifeng Municipal People’s Government

Transportation Sector

• Scope: Issues in subsidy application, review, and disbursement for trade-ins of old operating trucks, new energy buses, and power batteries, as well as market-disturbing activities.
• Phone: 0476-5890610
• Email: [email protected]
• Visit: Room 413, Chifeng Transport Bureau, No. 10 Daming Street, Songshan District

Agriculture and Animal Husbandry Sector

• Scope: Issues in subsidy application, review, and disbursement for trade-ins of agricultural and animal husbandry machinery, as well as market-disturbing activities.
• Phone: 0476-5869867
• Email: [email protected]
• Visit: Room 507, Agricultural Mechanization Management Section, Chifeng Agriculture and Animal Husbandry Bureau, No. 7 Quanning Street, Songshan District

Civil Affairs Sector

• Scope: Issues in subsidy application, review, and disbursement for home aging-friendly renovations, as well as market-disturbing activities.
• Phone: 0476-8333372
• Email: [email protected]
• Visit: Room D710, Party and Government Comprehensive Building, Yulong Street

Market Regulation Sector

This sector handles two types of complaints:

• Scope 1: Substandard goods, price fraud, market disruption, and infringement of consumer rights. Phone: 12315 hotline (Municipal Market Regulation Bureau).
• Scope 2: Fraudulent subsidy claims and other activities that disrupt market order and harm consumer rights. Phone: 0476-8331166; Email: [email protected]; Visit: Criminal Investigation Detachment, Chifeng Public Security Bureau, No. 66 Yulong Street, Songshan District.

Complaint Procedures and Notes

Complaints are accepted on workdays from 9:00 to 12:00 and 14:30 to 17:30. The public is encouraged to report via phone, letter, or in-person visit. Complaints should include specific leads and relevant evidence; real-name reporting with contact details is encouraged to facilitate follow-up and feedback.

Complainants must abide by national laws and regulations, report objectively and truthfully, and be responsible for the authenticity of the materials provided. Fabrication, distortion of facts, or incitement of others to report is prohibited. Those who fabricate facts or make false accusations causing adverse consequences will be held accountable according to law; suspected crimes will be transferred to judicial authorities.

Call for Participation

The government invites all sectors of society to actively participate in oversight and report violations promptly to maintain a healthy environment for the trade-in program. It also calls on all participating merchants to comply with laws and regulations, uphold integrity in business, strictly follow program rules, and work together to implement the policy for the benefit of the public and enterprises.

Additional Information

The notice is published by the Chifeng Municipal Development and Reform Commission. Technical support for the website is provided by the Chifeng Municipal Government Service and Data Management Bureau; technical phone: 0476-8821197 (for website maintenance only).

This summary is based on information published by the relevant Chinese government website and is general information, not legal or tax advice.